Terms of Service

These terms govern your use of Granite ("the service", "Granite"), operated by Granite ("we", "us"). By creating an account or using the service you agree to them.

Your account

You are responsible for keeping your credentials secure and for everything that happens under your account. One person, one account. If you suspect unauthorized access, email security@granite.co immediately and we will help you regain control.

We require an email address and a password (or magic-link sign-in) for every account. Two-factor authentication is available and we recommend you enable it once it is enforced at sign-in. If you give us an email address you do not control, we cannot recover the account for you.

Acceptable use

Granite is designed to store the documents that matter to you — tax forms, contracts, identity documents, insurance policies, vehicle titles, receipts, and similar paperwork. You agree not to:

• Upload content you do not have the legal right to store.
• Upload content that is illegal under U.S. federal law, the laws of Alabama, or the laws of the jurisdiction in which you reside.
• Upload child sexual abuse material, content that depicts non-consensual intimate imagery, or content created to harass an identifiable third party. We may report violations of this clause to the appropriate authorities and preserve evidence as required.
• Attempt to break the service, defeat or test the encryption against accounts that are not your own, scrape other users' archives, or access the service through automated means we have not authorized.
• Use the service to send unsolicited communication or to relay outbound mail.
• Resell access to Granite, sublicense your account, or share credentials.

We may suspend or terminate accounts that violate this policy. Where the violation is not abusive of others, we will give you a reasonable opportunity to export your archive before suspension takes effect.

Your content stays yours

You own the documents you upload. You grant us a limited, non-exclusive, royalty-free license to:

• Store and encrypt those documents.
• Index, extract, classify, summarize, and embed them so the vault is searchable.
• Process them with the third-party AI providers listed on our Privacy Policy — solely to perform the operations above.
• Serve them back to you.

That license terminates when you delete the content or your account. We do not train models on your documents. We do not sell access to your archive. We do not advertise against your content.

How we use AI to process your documents

Granite uses third-party AI providers to read your documents and turn them into searchable metadata. The current providers and what each receives are listed on our Privacy Policy; that page is the authoritative version and may be updated without amending these Terms. By using Granite you authorize that processing.

AI classifications, extracted field values, and generated titles and summaries are produced by machine and can be wrong. Granite is not a substitute for professional review of your documents. Do not rely on Granite-produced metadata for legal, tax, insurance, medical, or financial decisions without independently verifying the source document.

Emergency access

If you configure an emergency contact, that contact may request access to your archive after the inactivity period you specify. You authorize us to grant the access you have configured if your stated conditions are met. We are not responsible for the consequences of access granted in accordance with your configuration.

Payment and refunds

Granite is paid software. Plans are annual and prepaid; current pricing is shown on the website at signup. If you are dissatisfied within thirty days of your initial payment we will refund it in full on request, no questions asked. After thirty days, we prorate refunds at our discretion and lean generous.

Failure to renew at the end of a paid term moves your account to a read-only state for thirty days, during which you can still export your archive. After that we delete the account and its contents.

Cancellation, export, and deletion

You can cancel at any time. Cancellation does not entitle you to a refund except as described above.

You can export your full archive at any time — original files plus a structured JSON of extracted metadata. After you delete an account we retain your data for thirty days in case you change your mind, then purge it from our systems. Backups age out on their own retention schedule and are not separately purged on request; we will not restore from backup after the thirty-day window has passed.

Service availability

We work hard to keep Granite running, but we do not guarantee uninterrupted availability. Maintenance windows, infrastructure incidents, and provider outages can interrupt the service. Where we anticipate a sustained outage we will post status updates; routine incidents may be communicated only in our incident channel.

Security and your responsibilities

We use envelope encryption on every document and column-level encryption on the sensitive metadata we extract — details on our Security page. The security of your account also depends on you: do not share your password, do not approve magic-link emails you did not request, and report anything suspicious to security@granite.co.

You are responsible for keeping your own copies of any document you would not want to lose. Although we maintain backups, we do not promise recoverability in every failure scenario. Granite is one place your archive lives — not necessarily the only place it should live.

Disclaimers

The service is provided "as is" and "as available." To the maximum extent permitted by applicable law, Granite disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade. We do not warrant that the service will be uninterrupted, error-free, or that the AI-produced metadata will be accurate or complete.

Limitation of liability

To the maximum extent permitted by applicable law, in no event will Granite, its officers, employees, or contractors be liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost data, or lost goodwill, even if advised of the possibility of such damages.

Our aggregate liability to you for all claims arising out of or relating to these Terms or the service is limited to the greater of (a) the amount you paid Granite in the twelve months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. To the extent those rules apply to you, some of the above exclusions or limitations may not apply, and our liability will be limited to the smallest extent permitted by law.

Indemnification

You will indemnify and hold Granite harmless from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising from your violation of these Terms, your violation of any applicable law, or your infringement of any third party's rights through your use of the service.

Changes to the service

We may add, change, or remove features at any time. If we materially reduce a paid feature you depend on, we will notify you and offer a prorated refund of the remaining term.

Changes to these terms

We may update these Terms. We will post the revised version here with a new "Last updated" date, and we will email registered users when changes are material. Continued use of the service after a material change takes effect constitutes your acceptance of the revised Terms. If you do not agree, your remedy is to stop using the service and request deletion of your account.

Governing law and disputes

These Terms are governed by the laws of the State of Alabama, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the service will be brought exclusively in the state or federal courts located in Alabama, and you consent to the personal jurisdiction of those courts. Nothing in this clause prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect intellectual property or trade secrets.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Contact

For any question about these Terms, write to legal@granite.co. For privacy questions, see Privacy. For security reports, see Security.